Shipping policy
At Soul Alchemy Potions, we strive to provide you with the best possible shopping experience, including reliable and affordable shipping options. Please review our shipping policy and rates below:
Shipping Options and Rates
| Region | Shipping Method | Cost |
|---|---|---|
| Australia | Express Shipping | $14.50 |
| Australia Post with Tracking | $10.95 | |
| Free Shipping (orders over $90) | Free | |
| New Zealand | Standard Shipping | $19.50 |
| United States | Standard Shipping | $28.00 |
| Canada | Standard Shipping | $28.00 |
| Europe | Standard Shipping | $33.55 |
| Asia | Standard Shipping | $25.35 |
| Rest of the World | Standard Shipping | $41.55 |
Processing Time
- All orders are processed within 1-2 business days.
- Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Confirmation & Order Tracking
- You will receive a Shipping Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
- Soul Alchemy Potions is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
- Soul Alchemy Potions is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Contact Us
- If you have any questions about our shipping policy, please contact us at info@soulalchemypotions.com
Thank you for shopping with Soul Alchemy Potions!